Returns & Exchanges

Sail TX items are made to order, so we keep returns focused on quality issues and production problems rather than buyer’s remorse. If something arrives wrong, we want to make it right quickly.

Eligible issues

• Damaged items
• Misprints or manufacturing defects
• Incorrect item received

What to do

• Email us with your order number.
• Include a brief description of the issue.
• Attach clear photos if the item arrived damaged or incorrect.

If your request qualifies, we’ll review the best option, which may include a replacement, refund, or another fix depending on the situation.